Best gas and electricity for customer service

Winner: Utility Warehouse

Utility Warehouse, winner of the Most Trusted Broadband Provider award in our Customer Service Awards in August 2014, has won the best provider for customer service.

Andrew Lindsay MBE, chief executive of Utility Warehouse, said: "We're extremely honoured that our Energy services have been recognised in the Moneywise Home Finances awards. We believe these reflect our commitment to treating all our customers as we would like to be treated ourselves, with everyone automatically benefitting from our cheapest available tariff.

"That's why, unlike other suppliers, we don't think it's fair to lure people in on short-term fixed-rate deals (subsidised by loyal existing customers), only to increase their prices significantly at the end of the discount period."

Highly commended was another smaller supplier, OVO Energy, while the worst provider was Npower, which was also recently voted the worst company in the UK for customer service in a poll conducted by Which?. This follows a year in which it faced extensive billing and complaints issues.

Best gas and electricity for value for money

Winner: Utility Warehouse

Utility Warehosue does it again, with Moneywise readers praising it this time for its competitive pricing. Again, OVO was highly commended, while Npower was also voted bottom by respondents.

 

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