Helpline number: 08453 888 918 | 07550 084 979 Mon-Fri 9am-8pm, Sat-Sun 9am-5pm

Using the site

Problems with the site

If you are having a problem using energyhelpline.com or don't completely understand how the switching process works, here’s a good place to find out more information. This section deals with how we select suppliers and how switching can effect you.

• I can't use/don’t understand the site or the site is not responding

• What if I can't find my current supplier or tariff?

• I don't have my bill - can you estimate how much energy I use?

• I don't know what my meter number is

I can't use/don’t understand the site, or the site is not responding

‘i’ icons are placed across the site and provide you with information. Just click on the nearest one to any problem area for help.

Otherwise, please call us free on 0800 634 3868 (Mon-Fri 9am-6pm) and we will help you, answer your questions and even carry out a price comparison for you by phone.

Out of hours you can email us at customerservices@energyhelpline.com or leave a message and we will get back to you the next working day.

We’re here and happy to help, so please call us on 0800 634 3868.

What if I can't find my current supplier or tariff?

Click on the link named 'If you do not see your supplier & tariff, click here'. This will open a pop-up box with a list that contains all the suppliers we show and the hundreds of tariffs on our database.

Some suppliers offer tariffs with other brand names e.g. Saga Gas is actually from Northern Electric & Gas or nPower.
A guide to these brands and which supplier to select in these circumstances is contained in the pop-up.

If you cannot find your current supplier or tariff, please call us free on 0800 634 3868 (Mon-Fri 9am-6pm) and we will help you out. Out of hours you can email customerservices@energyhelpline.com or leave us a message and we will get back to you on the next working day.

I don't have my bill - can you estimate how much gas & electricity I use?

Yes, we can estimate your usage for you if you don't know it. On the screen where you enter your current tariff details, select 'I don't know my gas usage' and/or 'I don't know my electricity usage', and you can then select from High, Medium or Lower usage depending on your property size. We can then use this information to provide you with an estimate of your consumption and find the best plans to suit your needs.

I don't know what my meter number is

All gas and electricity meters have unique registration numbers identifying them to suppliers. Meter numbers are normally noted on every bill you receive from a supplier. If you do not have access to your meter's identification number, we have a special tool which can automatically identify the meter details of 90% of UK addresses.

In the event that we cannot identify your electricity meter’s details you should contact your electricity supplier directly and request the information.

In the event that we cannot identify the details of your gas meter you can contact the Meter Number Hotline on 0870 608 1524, who will be able to help you.

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