didyouhear.co.uk - About energyhelpline.com

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About energyhelpline.com

This page gives you information on energyhelpline.com, including details of what services we provide, how we are financed, how to use our price comparison calculator and what to do with the impartial results we provide.

• Who are we?

• How do we make money?

• How do we calculate energy prices?

• How does the calculating tool work?

• I don't know my current spend - can I still use the calculator?

• Are your results impartial?

• Why should I use energyhelpline.com?

Who are we?

energyhelpline.com is one of Britain’s leading independent price comparison services for gas and electricity. Our bespoke comparison calculator shows you a full range of tariffs available from all the UK’s energy providers sorted by price or service rating, meaning you can make the right choice quickly and easily.

Our Ofgem badge (www.ofgem.gov.uk) certifies that we offer a truly impartial service - energyhelpline.com is the independent price comparison service you can trust.

How does energyhelpline.com make money?

energyhelpline.com offers a completely free and independent service to compare gas and electricity prices from all suppliers in the UK, allowing you to choose the right tariff for you at the best available rates.

Like all electricity and gas price comparison services, energyhelpline.com receives an introduction fee from your new supplier for finding them a customer. The commission that we receive does not affect the way that the results are displayed on our results table – you can choose whether to list by price or supplier service rating, and choose from a type of tariffs such as green energy or online plans.

You can see straightaway if we have a commercial relationship with a supplier or not. Those we don’t have a relationship with will appear with the word ‘enquire’ next to them, meaning that you can still switch to them, but we cannot arrange it for you. Because we show you supplier deals based on price, our commercial relationships do not impact the order or presentation of information on the results tables for any of our services.

How do we calculate energy prices?

energyhelpline.com conduct regular checks of all the tariffs provided by UK energy firms to ensure you have the most up to date information when considering a change of gas or electricity supplier. We compare every package to ensure you have all the relevant facts about price changes, meaning you can be confident of making the right choice.

How does the calculator work?

Our easy to use online comparison tool calculates the cost of each tariff by combining the information provided by you with details supplied by suppliers.

There are thousands of different tariffs available and our calculator searches all of them to determine how much money you could save with each one.

In many cases the prices we offer have been individually arranged with suppliers and are only available online from us.

Finding the right tariff on your own can be a lengthy and time consuming process, but with energyhelpline.com this can be reduced to just a few minutes.

I don't know my current spend - can I still use the calculator?

Yes, of course. There is an option for customers who don't know their exact spend - just select the High, Medium or Low usage level on the input screen of the tariff calculator. Your usage will roughly equate to the size of your property: small flats are generally low users, larger flats and houses are medium users and large houses are high users. If you only use gas for cooking you should enter low user for gas.

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