Privacy Policy Information

 
energyhelpline.com (a trading name of Fundraising Innovations Ltd) takes your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential and how we use any personal information collected from you through the use of this site.

Please read this Privacy Policy carefully as once you use our website and services you will be regarded as having read and accepted this Privacy Policy. You must not use our website or our Services if you do not accept this Privacy Policy.

Fundraising Innovations Ltd. (company number 04426857) is the data controller in relation to the Services and your personal data. Our registered address is The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton, Kent ME17 3DD. If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Customer Services Team.

What personal information do we collect? 

In order to process a switch, we collect your name, address and payment details. We also collect your email address and phone number so that energyhelpline.com and your new supplier can contact you about the switch.

If you request to be kept informed of services that we offer, we collect your name and email address. You can opt-out of receiving information from us whenever you input personal data, or by sending an email to customerservices@energyhelpline.com.

How do we use your personal information?

If you have requested to switch suppliers, we will use your personal information to process that switch. This will include passing your information to the new supplier.energyhelpline.com may disclose and use personal information collected about you within its own organisation for the purpose of internal business administration and analysis energyhelpline.com may also disclose personal information collected about you to third parties, for the purposes of completing any transaction you are undertaking with us, for providing any goods or services to you or for the purposes of associated administration or obtaining professional advice.

By using the website you are also agreeing to the use of personal information by Fundraising Innovations Ltd and regulatory/governing bodies for the purposes of compliance monitoring and also other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.

If you enter a contest or another promotion, we will use the data so that we can administer the contest or promotion and notify any winners.

If you have requested to be kept informed of services that we offer, we will contact you with these details. We will not rent, trade or sell your data to others.

We monitor customer traffic patterns and site usage in order to help us develop the design and layout of the website.

For these purposes we may send your information internationally, including to countries outside the European Economic Association. Other countries offer differing levels of protection for personal information, not all of which will be as high as the levels of protection offered in the UK.

Your consent 

By disclosing your personal information to energyhelpline.com you consent to the collection, storage and processing of your personal information in the manner set out in this privacy policy.

Security

Our website is a "Thawte Secure Site" and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk. Sensitive information, for example, your security information and credit card details, is encrypted to minimise to risk of interception during transit.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server.

As part of our initiative to comply with recent legislation on the use of cookies and to ensure you're clear about your privacy when using our service, we've created a dedicated page that explains how we use cookies on our website.  To go to this page and find out more, please click here.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We ask that the request is made in writing, and is accompanied by a fee of £10 to cover administrative costs.